Roadside assistance for Waze users in 6 Asia-Pacific countries, including Malaysia

    Drivers can get on-demand roadside assistance service provided by Allianz Partners.

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    After its successful launch across Europe in 2018, Allianz Partners and Waze are today announcing an expansion of their partnership to provide roadside assistance services to over 10 million Waze users across the Asia Pacific region, specifically in Singapore, Malaysia, India, Indonesia, Thailand and Australia.

    Help is just one click away
    Drivers will be able to access an on-demand roadside assistance service powered by Allianz Partners in real-time by one simple click on the Roadside Help (‘SOS’) button in the Waze app, and get support from either a digital platform or call centre. Wazers will be assisted anywhere, 24/7, in the event of a breakdown, flat tyre or dead battery.

    This expansion builds on an existing partnership launched in July 2018 across 20 European countries, now giving over 22 million Waze users access to on-demand roadside assistance.

    “Allianz Partners is proud to expand its partnership with Waze to the Asia Pacific market. Allianz Partners, as the ‘high-tech, high-touch’ assistance services leader, will be providing on-demand immediate assistance solutions to a highly digitalized audience. Together, Allianz Partners and Waze will focus on making the drivers’ experience even safer, more secure, and more convenient, anytime and anywhere. We are thrilled to be growing the relationship with Waze, the best-in-class community-based traffic and navigation app,” said Sylvie Ouziel, CEO Assistance and APAC at Allianz Partners. “Our mission is to provide our business partners’ customers with the best value-adding mobility services with a seamless user experience by embedding our solutions into the Waze app on a daily basis.”

    “Waze is a community-driven app that does more than help everyone beat traffic — it also leverages the power of crowdsourced data to support drivers in times of need and distress,” said KK Kumar, Head of Waze APAC. “Working closely with Allianz Partners enables us to make our Roadside Help offerings even more comprehensive across Asia Pacific, providing Waze users with the roadside assistance they need to get to their destination safely.”


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